Frequently Ask Questions
General FAQs
SOFIA is an AI-powered HR legal advisor designed to assist Malaysian businesses with guidance on HR policies, labor law compliance, and people management strategies. She combines artificial intelligence with expert-backed knowledge to help SMEs make smarter HR decisions.
No, SOFIA is not a licensed lawyer. While her responses are supported by a pool of HR legal professionals and based on Malaysian labor law, SOFIA provides general guidance only. For critical or complex legal matters, we recommend consulting a qualified human legal advisor.
SOFIA is trained on a localized knowledge base of Malaysia Labor Law and reviewed by HR experts. However, like all AI tools, she may occasionally provide incomplete or inaccurate information. Her advice should be cross-checked in sensitive situations.
SOFIA is built for business owners, HR professionals, and decision-makers, especially in small and medium enterprises (SMEs) who want fast, reliable HR legal insights without the cost or delay of traditional legal consultations.
- Employee misconduct and disciplinary procedures
- Hiring and termination practices
- HR documentation (e.g., show cause letters, warning letters)
- Leave entitlements and working hours
- Compliance with the Employment Act and labor regulations
- Domestic Inquiry (DI) guidance
- …and more!
No. SOFIA is a support tool designed to enhance your existing HR processes, not replace professionals. She’s your first point of reference - offering clarity and speed - before engaging legal or HR experts when needed.
SOFIA’s knowledge base is regularly updated to reflect the latest developments in Malaysian labor law and best HR practices. Our legal and HR team continuously reviews and enhances her responses.
Yes, we take data privacy seriously. All user queries and data are managed in accordance with our Privacy Policy and are never shared without your consent. SOFIA is a cloud-based platform with secure logins for all user levels. It adheres to strict data security standards, employing 256-bit SSL encryption to safeguard personal data from login to logout.
Simply sign up on our platform, start asking your HR or labor law questions, and SOFIA will guide you instantly. No legal jargon, no waiting time - just smart, practical answers.
Yes, SOFIA can be integrated with your existing in-house system, whether it's HR software or an intranet, if you are on the Custom Enterprise plan.
Support FAQs
For SOFIA Lite & Basic Plan
Companies will receive a complimentary account setup and a user guide upon subscription. For any account-related inquiries, please contact our customer support team at [email protected]
For SOFIA Advanced Plan
Subscribers will receive a complimentary account setup and user guide, along with access to a dedicated service consultant for 30 days to ensure a smooth onboarding experience.
For SOFIA Custom Enterprise Plan
Our service delivery team will handle system localization and customization based on the agreed scope. Training will be conducted before the system goes live. Additionally, a dedicated Service Consultant will be assigned as the primary contact to assist with any inquiries or issues after onboarding. Support details may vary based on the custom contract.
Pricing FAQs
No contracts, no commitments. Cancel your subscription anytime.
We provide multiple payment options, including credit card, FPX, and bank transfer (invoicing is available for custom packages only).
Your billing date is the same day each month as when you first subscribed to SOFIA.