SOFIA
Terms of Use

Welcome to SOFIA!

We are delighted to have you as a visitor and customer. Before you start exploring our online platform and utilizing our services, please take a moment to review the following Terms of Use (“TOU”). These terms outline the legal guidelines and responsibilities that govern your interaction with our website, in accordance with Malaysian law. These terms of use are controlled and managed by Owlsense Sdn. Bhd. (Registration No. 202501011843 (1613257-A)).

Throughout these TOU, references to "we," "us," or "SOFIA" refer to the operators and administrators of this platform. Similarly, references to "you," "user," or "customer" pertaining to any individual or entity accessing or using our website for any purpose. And references to “Services” refer to any product, service and/or module subscribed/purchased/accessed from our platform online and/or offline.

By accessing / using / subscribing these Services, you acknowledge that you have read, understood, and agreed to comply with these TOU and the Privacy Policy.

Acceptance of Terms

The services that we provide to you are subject to the following TOU. We reserve the right to update and modify the TOU at any time without notice to you. The most current version of the TOU can be reviewed by clicking on the "Terms of Use" hypertext link located at the bottom of our Web pages. When we make updates to the TOU, we will update the date at the top of this page. By using the website and/or Services after a new version of the TOU has been posted, you agree to the terms of such a new version.

Personal and Non-Commercial Use Limitation

Unless otherwise specified, the Services are for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from the Services.

Our Intellectual Property Rights

All content included in or made available through the Services, such as any future updates, upgrades, new versions, text, graphics, logos, icons, images, sounds, music, digital downloads, data compilation, software, and documents is the exclusive property of SOFIA or its content suppliers and is protected by the various applicable trade dress, copyright, trademark, patent, and other intellectual property and unfair competition laws in the Malaysia and internationally. All rights not expressly granted to you in this TOU are reserved and retained by SOFIA or its licensors, suppliers, publishers, rightsholders, or other content providers. Any comments or suggestions you may provide regarding our Services are entirely voluntary and we will be free to use these comments and suggestions at our discretion (including using such comments to improve existing services or create new services) without any payment or other obligation to you.

You may not copy, modify, create derivative works, reverse compile, reverse engineer or extract source codes from our Services and/or platform, and you may not sell, distribute, redistribute or sublicense our Services.

We may provide periodic updates to our Services, which may occur automatically or manually. We do not guarantee compatibility if the supporting software or devices are not updated accordingly.

Limitation of Liability

In no event shall SOFIA and/or its respective suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of software, documents, provision of or failure to provide services, or information available from the Services.

User Account, Password, and Security

If you create an account to access our Services, you must provide accurate and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

If you suspect unauthorized access, you must notify us immediately. We are not liable for any loss due to unauthorized account use.

No Unlawful or Prohibited Use

You agree not to use the Services for any unlawful purpose, including but not limited to:

• Hacking or unauthorized access.
• Disrupting the platform’s operations.
• Violating any applicable laws or regulations.

We reserve the right to suspend or terminate accounts found in violation of these TOU.

Subscriptions and Payment

Services within SOFIA are subject to payment (unless explicitly stated otherwise). We may set further terms applying to such payments (including in relation to refund (if any), billing arrangements and any consequences of failing to make timely payments). You must comply with all such terms in relation to your payments to us for such products or services. You agree that you are solely responsible for all fees and taxes associated with any such payments, and that pricing and availability of Services are subject to change at any time.

If such Services are subject to automatic, recurring or subscription-based charges, then you agree that (subject to applicable laws and regulations):

• Such purchases or payments are generally made by you on an advanced basis. Unless the purchase is on a subscription basis, we will notify you after any automatic renewals.
• You authorize us to:
  • Save your chosen payment method's information (e.g. credit card information) on our systems.
  • Bill you via your chosen payment method for the relevant time periods as chosen by or notified to you.
• If any payment made via your chosen payment method is rejected, denied or returned unpaid for any reason:
  • We may not provide you with, or suspend our provision of, the relevant Service until payment is properly processed.
  • You are liable to us for any fees, costs, expenses or other amounts we incur arising from such rejection, denial or return (and we may automatically charge you for such amounts).
• We will provide you with further instructions within SOFIA regarding how you may update or cancel the relevant payment method and/or subscription.

We may change any fees that we charge for our Services at any time upon publication within SOFIA. If you do not accept such change to the fees, we may be unable to provide the Services to you.

Subject to mandatory applicable laws and regulations or as otherwise specified by us in these TOU for a particular Services within SOFIA, in no circumstances will we be required to provide a refund for any payments made by you to us in relation to any Services within SOFIA (whether used or unused).

If you believe that we have charged you in error, and subject to applicable laws and regulations:

• You must contact us within 30 calendar days of the date of the relevant charge; and
• No refunds will be given for any erroneous charges after such 30 calendar days period. We may process payments from you in SOFIA via a third parties service, and we may provide your relevant information to such third parties to process your payments. You agree to comply with that relevant third party's terms and conditions in relation to the payment processing service.

Your Content

When using our platform, you may submit, upload, or transmit data. By doing so, you agree that:

• You retain ownership of your content.
• Your content does not violate any laws or third-party rights.
• We may use your content to improve and operate the Services, in compliance with our Privacy Policy.

Termination and Suspension

We reserve the right to suspend or terminate access to the Services at our discretion, particularly in cases of:

• TOU violations.
• Non-payment of subscription fees.
• Any actions that jeopardize the security or integrity of the platform.